ACM 2021 logo

Annual Consultative Meeting

Watch videos, look at photos and find information highlighting our achievements and the challenges faced in 2020/21.

Our Annual Consultative Meeting digital platform is now live.

The ACM has been hosted by our Chair, Dame Susan Rice DBE, and Chief Executive, Douglas Millican and features members of our Senior Leadership Team and Board.

Watch videos, look at photos and find information highlighting our achievements and the challenges faced in 2020/21.

Mr Millican said: “The Covid pandemic has meant our role in providing people with the clean and safe water and wastewater services needed for good health and hygiene have never been more important.

Interruptions to water supply, sewer flooding and our other day-to-day challenges had a heightened importance and urgency because of our responsibility to help people wash their hands and stay safe. These services can’t be taken for granted, the impact of climate change and ageing infrastructure on our services - essential to everyday life – are major issues we need to face and tackle.

I am pleased our performance throughout the year was strong despite experiencing some of our toughest ever circumstances

Customers are at the heart of all we do and we invite them to watch our Annual Consultative Meeting update and share their views.”

If you would like to ask our Senior Leadership Team a question, visit our digital platform and complete the online form available no later than Wednesday 27 October. We will respond to customers directly and publish key themes on the website within a few weeks of this date.

Visit our Online ACM

Click the link below and follow these steps to receive your unique access link by email.

  • Read and agree the Data Processing Permission pop-up
  • Provide your name, email address and select both “virtual attendee” and “check me in” boxes. This is essential to ensure your unique link is active when you receive it
  • Check for your confirmation email, which may take a few minutes
  • Click on the live link in the email to explore the digital platform

Visit our digital platform here