IMPACT ON CUSTOMERS - Storm Arwen

Scottish Water is working as quickly as possible to restore water supplies to customers across several areas in Aberdeenshire and Tayside impacted by issues caused by Storm Arwen.

Up to 10,000 properties have been affected, and our teams are working around the clock to ensure we are restoring supplies. 

Since Friday night, Scottish Water has restored supplies thousands of properties across the country.

“We will continue to work hard in challenging conditions following the extreme weather to do all we can to restore water to our customers as quickly as possible.”

Kes Juskowiak
Water Operations General Manager, SCottish Water

As the effects of Storm Arwen continue, there are still around 3,000 properties without water supply and Scottish Water teams are working hard to resolve this.

The extreme weather has impacted power supplies across the country and in addition, there have been challenging conditions in some places which have caused delays and difficulty accessing some areas.

Kes Juskowiak, Water Operations General Manager at Scottish Water, said: “We will continue to work hard in challenging conditions following the extreme weather to do all we can to restore water to our customers as quickly as possible.

“We would like to apologise to all customers who have been impacted by Storm Arwen and thank our customers for their continued patience and understanding whilst we respond to one of the most significant weather events we have experienced in decades.”

“We thank all customers affected for their patience and understanding whilst best efforts are made to resolve all water outages to customers impacted by Storm Arwen.”

Bottled water is being provided in some areas. For information on the area you live or work in please go to: https://www.scottishwater.co.uk/in-your-area/latest-in-your-area

Scottish Water is reaching out to all customers who are on our Priority Services Register who may be impacted by outages and to see if additional support is required. 

For vulnerable customers who are not currently registered, please call Customer Engagement Centre.

Customers can contact Scottish Water 24/7 on 0800 0778 778 or via our social media sites on twitter @scottish_water or on facebook facebook.com/scottishwater. Scottish Water will continue to update customers via our social media channels and website on this ongoing situation.