We have produced a guide to information which is available through our publication scheme. You can also request information under the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004 Act.

As a result of the Covid 19 outbreak all main Scottish Water office buildings and public receptions are currently closed and we are unable to accept communications by post.

We continue to work round the clock to keep water and waste water services consistently high. If you need to contact us please use the email address below.

To request information you can: 

Email:  foi@scottishwater.co.uk


Your request must include:

  • your full name
  • a contact address, either postal or email address
  • if possible, a daytime telephone number so we can contact you if we have any questions regarding your request

FOI and Environmental Information Regulations Charging Policy

Any charges for requests for information are set out in this policy document.

Download policy document

Publication Scheme

Access our publication scheme 

Download Document