How to Contact Us
Here for You
There are many different ways you can contact us at Scottish Water
If you are experiencing an unexpected loss of supply or emergency, you can check if it is on Latest In Your Area map on the right.
Latest Service Updates
Use your postcode to check for the latest service updates in your area on our interactive map.Check Here
Report a Problem
You may be able to find some helpful information and support in our Frequently Asked Questions section.Learn More
Need More Help?
As a result of the Covid 19 outbreak all main Scottish Water office buildings and public receptions are currently closed.
We continue to work round the clock to keep water and waste water services consistently high. We do have arrangements in place to receive mail, but we would encourage customers and organisations to continue to contact us using one of the methods below:
If you have a disability, medical condition or any other reason requiring additional support, you can register your details on our confidential Priority Services Register.Register Here
Making a Formal Complaint
If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our Claims & Escalating Issues page.