Strategic Plan

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Strategic Plan and Supporting Documentation

Title Type Size Download
Strategic Plan - A Sustainable Future Together

PDF 3 MB Download
Strategic Plan - Investment Planning Prioritisation Framework Supporting Document

PDF 123 KB Download
Strategic Plan - Minute of Agreement

PDF 494 KB Download
Strategic Plan - Environmental Note

PDF 190 KB Download
Strategic Plan - Customer Insights Supporting Document

PDF 379 KB Download
Plan for Transformation Agreement

PDF 120 KB Download
Plan for Transformation - Setting Our Ambitions in Motion Final

PDF 2 MB Download
Plan for Transformation - Setting Our Ambitions in Motion Appendix A1 Final

PDF 6 MB Download
Plan for Transformation - Strategic Environmental Assessment (SEA) Environmental Report

PDF 1 MB Download
Plan for Transformation - Strategic Environmental Assessment (SEA) Environmental Report Non-Technical Summary

PDF 588 KB Download
Plan for Transformation - Strategic Environmental Assessment (SEA) Post Adoption Statement

PDF 461 KB Download

Customer Insight Reports

Title Type Size Download
Research Project 1 - Resilience

PDF 2 MB Download
Research Project 2 - Scottish Water and the Wider Environment

PDF 468 KB Download
Research Project 3 - Impact Research Part 1 Business Customers

PDF 1 MB Download
Research Project 3 - Impact Research Part 1 Household Customers

PDF 4 MB Download
Research Project 5 - Role of Consumer Principles in the UK Energy, Water and Postal Industries

PDF 1 MB Download
Research Project 6 - Impact Research Part 2

PDF 2 MB Download
Research Project 7 - Briefing Paper on Prospects for Water Charges Affordability

PDF 248 KB Download
Research Project 8 - Ability To Pay

PDF 593 KB Download
Research Project 9 - Impact Research Part 3

PDF 1 MB Download
Research Project 10 - Impact Research Part 4

PDF 1 MB Download
Research Project 11 - Water Consumption and Charges

PDF 107 KB Download
Research Project 12 - Scottish Water and the Wider Environment

PDF 239 KB Download
Research Project 13 - Western Isles

PDF 266 KB Download
Research Project 14 - Low Pressure Deep Dive

PDF 2 MB Download
Research Project 15 - Waste Water and Its Societal Impact

PDF 5 MB Download
Research Project 16 - Lead Removal

PDF 1 MB Download
Research Project 17 - Behavioural Insights ESRI Study 1

PDF 1 MB Download
Research Project 19 - Behavioural Insights ESRI Study 2

PDF 1 MB Download
Research Project 20 - Pride in Scottish Water

PPTX 3 MB Download
Research Project 21 - Wider Environment

PDF 2 MB Download
Research Project 22 - Legacy

PDF 4 MB Download
Research Project 23 - Making It Easy, Research into Simpler Registration of Consumers in Vulnerable Situations

PDF 999 KB Download
Research Project 24 - Community Engagement Best Practice

PDF 1 MB Download
Research Project 25 - Additional Support Research

PDF 1 MB Download
Research Project 26 - Fraser of Allander Affordability Study A

PDF 748 KB Download
Research Project 26 - Fraser of Allander Affordability Study B

PDF 562 KB Download
Research Project 27 - Future Strategy

PDF 1 MB Download
Research Project 28 - Annual Licensed Provider Survey 2018

PDF 802 KB Download
Research Project 28 - Annual Licensed Provider Survey 2019

PDF 737 KB Download

Our Future Together

View our updated Strategic Plan

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