Compensation Reminder to Berwickshire Customers 

We're calling on customers in Berwickshire who were affected by the recent disruption to their water supplies to contact us regarding compensation. 

A fault at Rawburn Water Treatment Works (WTW) near Duns on August 26 affected normal supplies of up to 6000 properties across many parts of Berwickshire, causing loss of water supply, low pressure or intermittent supply and significant disruption and inconvenience.

Scottish Water last week wrote a letter of apology to all affected properties outlining the compensation they might be entitled to. However, so far, claims for compensation from only about 15% of the affected properties have been received.

Kevin Roy, Scottish Water’s General Manager for Customer Excellence and Resilience, said: “We've informed all affected customers of the compensation they might be entitled and how they can submit a claim to us.

“We are asking those who haven’t yet to check the letter, get in touch with us, and submit their claim as soon as possible.

“This will enable us to process their claim and ensure those affected are properly compensated for the inconvenience caused.”