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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
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- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
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Careers

News & Views
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  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
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  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

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News

Elizabeth from WaterAid

BLOG: World Water Day - Elizabeth McKernan

Every year on 22 March we celebrate World Water Day

22 March 2023

Image of a female Scottish Water employee

BLOG: Greener Miles Make Scottish Water Fleet Better for Environment - Holly McPhee

This #ScotClimateWeek Holly talks about how we're trying reduce emissions when it comes to our fleet

29 September 2022

Braulio

BLOG: 50L Home Coalition - Braulio Eduardo Morera

As part of Scot Climate Week 2022, Braulio talks about a new generation of solutions to address water challenges

27 September 2022

Brian McCarthy Holding Lightbulb

BLOG: The Value of Water - Brian McCarthy

Brian talks about the need to value what we have and ensure it’s available to everyone in abundance both now and in the future, without destroying the environment from where it originates and cycles.

26 May 2022

Malcom Water

BLOG: Saving Water Can Help Save Energy Too! - Malcolm Eakin

Malcolm takes about how you can reduce your water and energy consumption at home

23 May 2022