Annual Report

We continue to deliver a high level of service for our customers and in the last year invested more than £1 billion for the first time. 

 
Our 2023/24 ‘Annual Report and Accounts Performance and Prospects’ also highlights how we ended the financial year with most of our key measures on target.  This included continuing to provide high-quality drinking water, delivering on sector-leading customer satisfaction measures, and reducing environmental pollution incidents. We also cut our emissions further and installed more start-of-the art technologies. 

The report also tells how we worked alongside a range of partners on improvement measures in coastal areas which saw more bathing waters rated good or excellent in this last year than ever before.

We delivered record investment of £1.02 billion - money spent upgrading and replacing water and waste water assets across Scotland, and all at a faster rate.

As with previous years, the unpredictable weather was one of the biggest challenges we faced. The record hot and dry temperatures last summer, a series of winter storms, and far heavier and unpredictable rainfall put pressure on the network, and teams worked round-the-clock during incidents to keep customers in supply and prevent flooding. 

Despite increasing resources to tackle leakage we saw levels rise, partly as a result of the changing weather patterns.. Already we are looking at new and innovative ways to ensure we get back on track with our long-term trend of reducing leakage.

High inflation rates and supply chain issues added to the challenges last year.