R-MeX Results

In October 2023, Scottish Water commissioned Turquoise Thinking (an independent research agency) to conduct an online survey with Licensed Providers. The survey was based on the R-MeX (Retailer Measure of Experience) methodology used by MOSL in England to allow Scottish Water to benchmark its performance against English wholesalers.  A huge thank you to the Licensed Providers who took part in the survey, your feedback is appreciated. The high level results can be viewed in the table below and downloaded as a CSV by clicking on the 'Download here' button to the right of this page.