We are investigating an interruption to supply in Crossgatehall
Stage 4 - Water Restoring
Earlier yesterday afternoon routine monitoring found there to be a technical fault at the Chalkieside Treatment Works which serves a large number of our customers across Musselburgh.
Customers are likely to have experienced low pressure, no water or intermittent pressure during this period and we’d like to apologise to customers for this interruption. The majority of customers are now back in supply with a small number of customers in the Monktonhall area still experiencing intermittent pressure. Work is ongoing to allow the water network to return to normal.
Our teams reacted quickly to this and actively introduced a number of methods to support the recovery of the treatment works. In order to minimise disruption, the team reintroduced water from other parts of the network which has brought a lot of customers back into water within a short space of time – this will remain in place until the tank can fully recover and normal supplies can be restored.
Customers may continue to notice brown discolouration today (Saturday 12th July) which is common after such disruption to one of our assets. If this occurs, we advise you to run your cold-water kitchen tap at a reduced pressure until it runs clear. Do not run any other taps or use any water appliances whilst doing so and follow the same process with any other taps affected once the water is clear from your cold-water kitchen tap.
Our customer support team reached out to all of our customers on our Priority Services Register to make sure they had the right support during this period.
If you require additional support in the future, we encourage you to sign up to our Priority Services Register either online at www.scottishwater.co.uk/priority or call our customer helpline on 0800 0778 778 where our dedicated Customer Engagement Centre will be there to assist.
We thank you for your patience during this time and promise to let you know when all work is complete and your water is restored.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.
