Frozen Pipes
Frozen Pipes
Due to below freezing temperatures predicted in your area, customers may be at risk of frozen pipes.
The best protection against frozen pipes is warmth, so if possible, we recommend leaving your heating on a low setting, or having it come on a few times throughout the day while temperatures are low.
If a pipe is already frozen, turn off your water supply at your stop valve and open all cold taps to drain the system. Do not open your hot taps as if you have a hot water cylinder it could collapse.
You can try to thaw out your frozen pipes with a heated cloth wrapped around any frozen sections. Never apply direct flame to the pipes or try to thaw them by turning on your heating.
If you are in any doubt about what to do, or if frozen pipes have caused a burst or leak, please contact a licensed plumber. To find a licensed plumber in your area visit WaterSafe.
For more information on frozen pipes, including helpful videos and resources, please see: https://www.scottishwater.co.uk/Your-Home/Campaigns/Protect-your-Pipes
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
