Investigating fault on the network in PA22 Colintraive
Stage 4 - Water restoring
Next Update: Wednesday 17th July 2024 - 08.00hrs
Repairs to a burst water main which caused an interruption to water supplies for customers in Colintraive PA22, area are now completed.
The water main is slowly being recharged and normal supplies will gradually restore to customers throughout tonight. Normal supplies should be fully restored by tomorrow morning.
While the supply is being restored, please be aware that you may experience no water supply, low or intermittent pressure. Please see our "Unplanned Interruptions to Your Water Supply" factsheet which contains more detailed information on the temporary issues you may experience.
You might also experience discoloured water. This is normal after such an incident. Our factsheet on discoloured water provides information on how to resolve this type of issue.
We thank you for your patience and understanding, and apologise for any inconvenience caused.
If you would like to receive updates by Text message during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts · Scottish Water
If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.
If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.
Interruption to supply
When we are doing maintenance or repairs to the water network, you may experience cloudy or discoloured water. This video explains what to do if you are affected.
Burst Water Main FAQs
Discoloured Water FAQs
If the water from your cold kitchen tap (or any other mains fed tap) suddenly becomes discoloured, this could be because some maintenance or repair work is being carried out on our network in your area. If we have not informed you of any work being carried out, please contact us for more details. If we are not working in your area, we will investigate the cause of discolouration for you and let you know. For more information please see our factsheet: Colour, taste and odour explained.
In most cases discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. Very occasionally customers have noticed "tiny particles" or "bits" in their tap water. This can be caused by planned or unplanned work to the water supply network which causes natural sediment in the pipes to shift (quite often this is a dark red, brown colour).
Small dark grey or black particles can occasionally be caused if your pipework is made from lead. This is most likely if your house was built before 1970. For more information see our Lead and Your Water pages.