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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
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- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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  Our products and services to help you become more water efficient
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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  Find out about our industry leading procurement process
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Careers

News & Views
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Help & Resources
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  Access our publication scheme or request information
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  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

Your search for 'Shaping the Future' yielded 1093 results:

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Burncrooks Water Improvements

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Burncrooks Water Improvements

Beach Lane Edinburgh

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We are investigating an issue with a sewer on Beach Lane in Edinburgh

Septic Tank De-Sludging Charges 2025-26

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Details of your Septic Tank De-Sludging Charges 2025-26

Remedial Works - Busby Glen Park

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We are carrying out some remedial works at our waste water infrastructure in Busby Glen Park

What happens when we cannot visit a property?

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Find out about our process when we can't get access

Utility Connection Providers and Metering Activities

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Learn how Licensed Providers can be accredited to carry out certain metering activities

Mannofield Water Treatment Works upgrade

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£8m upgrade to Mannofield WTW

Top Up Tap Map

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Refill a water bottle at your nearest top up tap

Paying for Your Standpipe Licence

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Paying for Your Standpipe Licence

Scientific Services - Contact Us

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Our Scientific Services Management Team are available to deal with your inquiries and requests

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