Paying for Your Standpipe Licence

Here’s how you can pay your standpipe licence invoice. 

At a bank: by cash or cheque, fill in the payment slip and take it to any bank. A charge may be made for this service. 

By post: complete the payment slip and send it with your payment to - Scottish Water, Income Team, PO Box 5749, Inverness, IV1 9DU . Make cheques/ postal orders payable to Scottish Water. Remember to write your customer reference number on the back of the cheque. Receipts will only be issued where specifically requested. 

By cheque: Scottish Water will not be able to accept cheques as a method of payment after 31 March 2023.

By debit or credit card: If you have a Mastercard or Visa card, you can make payment online via the internet. Go to Pay a Bill 24 hours a day, 7 days a week or call our Income Team Helpline on 0800 151 3752 to settle your invoice by telephone. 

By BACS or Online Banking: Lloyds TSB, City Office, Gillingham ME8 0LS 

Branch Sort Code: 30-00-02 
Account Number: 03249501 
Account Name: Scottish Water 

Please quote your invoice number with all payments. If paying by BACS please post, fax or email your remittance advice/details to: 
Scottish Water 
Income Team  
PO Box 5749  
Inverness  
IV1 9DU 

Email: incometeam@scottishwater.co.uk
 

Contact Us 

Please contact us if you have any inquiry about your invoice; have difficulty in paying this bill or any other aspect of our service.

Call our Income Team Helpline 0800 151 3752. Monday to Thursday 9:30am to 4:15pm ; Friday 9:30am to 3:00pm

Your call may be monitored as part of our ongoing effort to improve our customer service. Please remember to have your Customer Reference Number at hand. 

Alternatively, you can write to: 
Scottish Water  
Income Team  
PO Box 5749 
Inverness 
IV1 9DU 

For all other inquiries, call our Customer Service Helpline 0800 0778 778