Claims & Escalating Issues

We are committed to delivering our services to you at a high standard.

If we don’t deliver the standard of service that you expect, or if we make a mistake, we want to know.

We will investigate the situation and set about putting things right as quickly as possible. By telling us about your experience you are helping us to avoid making similar mistakes in the future.

We hope that you will never need to progress beyond the first step. However, we want to give you every opportunity to present your case where you remain unsatisfied.

If you are a business customer and have an enquiry about any of the services you receive, please contact your licensed provider (supplier) in the first instance.