Factsheets

Your water quality explained - what's in your water, how we make your water safe, our water quality investigation and frequently asked questions on water quality.

This leaflet explains where the water quality standards come from, where we sample and what we do if a test fails.

This leaflet describes the different sources of raw water, where we sample and how we treat your water.

This leaflet describes where we sample, causes of discoloured water and why your water may sometimes taste or smell different.

This leaflet describes tastes and odours which can be associated with Geosmin and 2-methylisoborneol

This leaflet describes why chlorine is a safe way to disinfect water, how we add chlorine, why you may be able to taste or smell chlorine in your water, what you can do about it and how it may affect pet fish.

This leaflet contains information on why chlorine is a safe way to disinfect water, where we sample, what chloramination is and why it is used.

This leaflet provides information on where lead comes from, where we sample, lead service pipes, lead soldered joints, lead tanks, why lead can be a problem, how to check if you have lead pipes and what to do if you have lead pipes.

This leaflet gives information on what biofilms are, where we sample, where you find biofilms, whether biofilms harmful and what you can do about biofilms.

This leaflet provides information on where the manganese in your tap water comes from, where we sample, why your water may sometimes appear coloured, whether there are health implications of manganese in water, what you should do if you experience discoloured water, washing machines and discoloured water, what we are doing to reduce the levels of manganese in water.

This leaflet provides information on what causes waste water flooding, what health risks are there, what are Scottish Water doing, what can you do to help reduce the likelihood of future flooding at your property, what can Scottish Water do to help you.

This leaflet describes water pressure problems and quick and simple tips to maximise your water pressure.

This leaflet explains the types and effects of hardness in the water.

This leaflet explains the different kinds of flooding that can occur and who is responsible

This leaflet explains what to do in the event of Water Flooding.

This factsheet details how to identify covers that are Scottish Water’s responsibility.

This factsheet details which covers on streets or roads are not Scottish Water’s responsibility and how to identify them.

Our process and responsibilities regarding customer leakage.

This leaflet explains what is involved in our flooding investigation process

This leaflet describes what to do if you are experiencing low water pressure.

This leaflet contains information about Scottish Water’s lead pipe replacement policy and the steps you need to take if you wish to replace your lead water supply pipe.

This leaflet contains information about Lead shared (communal) water supply pipes and what you can do to replace them.

This leaflet explains what to do if you have an unplanned interruption to your water supply

Your water quality explained - what's in your water, how we make your water safe, our water quality investigation and frequently asked questions on water quality.

This leaflet explains what waste water is, your waste water services, and how we typically treat your waste water.

This leaflet contains information about the potential causes of noisy water pipes in your home

This leaflet provides information about arranging a plumber to resolve issues on your private pipework following any disruption on the water network

This booklet contains important information and answers to some common questions about what to expect when we are restoring an area affected by a repair