Leaflets

Our complaints process explained

Advice on the process of making a claim against Scottish Water

This sheet explains what your rights are and what happens if we don’t keep our promises to you. Published: August 2024

Explains good practice with regard to our powers and duties when we carry out work on private land and explains what the landowner can expect

Everything you need to know about The Land Reform (Scotland) Act and your access rights on Scottish Water’s reservoirs.

A guide to our free Priority Services Register and how it helps us look after customers who have extra communication, access or safety needs.

Advice on what steps to follow to prevent bogus callers

Find out more about requesting a memorial on one of our sites

What you can do before, during and after a flood, and what help is available to you from public bodies in Scotland

Overview of the development of flood maps for Scotland

Outline of important changes that are taking place to how we manage flooding in Scotland

Useful information when dealing with a sewer flooding incident and how Scottish Water will work to assist you.

Information on our process if you have experienced sewer flooding