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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
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- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

2023/24 Responses

Help & Resources

Title	Type	Size	Download
Scottish Highly Protected Marine Areas Response Scottish Government, April 2023	PDF	33 KB		Download
A Human Rights Bill for Scotland Response Scottish Government, October 2023	PDF	117 KB		Download
Review of the Effectiveness of Environmental Governance Response Scottish Government, October 2023	PDF	207 KB		Download
National Marine Plan 2 Strategic Environmental Assessment Scoping Report Response Scottish Government, October 2023	PDF	159 KB		Download
Alkaline Hydrolysis Regulation in Scotland Response Scottish Government, October 2023	PDF	152 KB		Download
Proposals to Increase Reservoir Charging Free Scheme 2024 Response SEPA, November 2023	PDF	119 KB		Download
Consultation on the Proposed Ban of the Manufacture, Sale and Supply of Wet Wipes Containing Plastics Response DEFRA, November 2023	PDF	303 KB		Download
Tackling the Nature Emergency Natural Environment Bill Response Scottish Government, December 2023	PDF	192 KB		Download
Tackling the Nature Emergency Strategic Framework Response Scottish Government, December 2023	PDF	319 KB		Download
Proposed Natural Environment Bill Response Scottish Government, December 2023	PDF	192 KB		Download
Strategic Framework and Delivery Plan for Biodiversity Response Scottish Government, 2023	PDF	319 KB		Download
2024-25 Workplan Reponse Consumer Scotland, February 2024	PDF	124 KB		Download
Water, Wastewater and Drainage Policy Response Scottish Government, February 2024	PDF	346 KB		Download
Draft Circular Economy Bill and Water Route Map to 2030 Scottish Government, March 2024	PDF	333 KB		Download
Environmental Authorisations (Scotland) Regulations 2018 Proposed Amendments Scottish Government, March 2024	PDF	384 KB		Download
Water and Sewerage Charges - Options for Revenue Raising Northern Ireland Government, April 2024	PDF	156 KB		Download