Investigating Loss of Supply to Customers in East Kilbride

5 Stage process

Stage 5 - Final Update

Posted: Sunday 18th  August, 07:30hrs.
 

Water supplies in G75 East Kilbride which were affected by a burst water pipe are now returning to normal. We thank you for your patience and understanding during the incident.

We have carried out a full repair of the fault and are now returning to normal service.

Due to the complex nature of the repair, including the location and access to the pipe, the repair took longer than expected. We understand the impact that this has had on our customers. Our team will remain on site for a short time to carry out any residual clean up tasks.

Water supply is being restored but you may experience low / intermittent pressure issues, which could be due to an airlock in the pipes. Our "Unplanned Interruption to Your Water Supply" factsheet will help you to resolve this issue.

You might also experience discoloured water. This is normal after such an incident. Our factsheet on discoloured water provides information on how to resolve this type of issue.

We will keep the information on this page for 24 hours after the end of the event, and update if any of the above changes during this time.

If you would like to receive SMS updates during service interruptions in your area, please provide your details at the following page: Sign Up for Alerts  · Scottish Water

If you require immediate additional support, please use our How to Contact Us page, or call us on 0800 0778 778.

If you require additional support for future incidents, please use this link to sign up as a Priority Services Customer.