Connecting to Our Network

Application form to disconnect from the public water main

A guide for if you are looking to connect a property to the pubic water or sewer network

A guide for if you are looking to connect properties to the pubic water or sewer network

This guide provides advice when considering the option of changing from a private water supply to connecting to the public water network

An outline of the requirements for accredited UCPs who undertaking new water supply connections in Scotland

This application form is to be used by organisations who wish to apply for interim accreditation under The Water Industry Registration Scheme (WIRS)

Outline of current changes for hiring a standpipe

Please complete all relevant fields to enable your application to be processed as quickly as possible

An explanation of the current terms and conditions for the use of standpipes

Water for Scotland is a design and construction specification that covers the provision of water infrastructure for housing and industry development within Scotland

This appendix covers Scottish Water's construction of water mains and the use of detectable marker tape

This appendix details procedures to ensure that all parties are aware of their various legal and contractual requirements

Development Operations Customer Update

Design and Installation requirements

Standard Product Data Sheet for Clean Water Booster Stations

Outlines the Booster Set/Pumping Station Standard Products for use within the Scottish Water Project Portfolio

Track Inspection Checklist

Step by Step Guide

This document is intended to provide guidance for housing developers and the requirements that must be satisfied when installing private sprinkler networks.

A technical specification for the design and construction of sewerage infrastructure

Standard Product Data Sheet

This Scottish Water Product Catalogue outlines the Wastewater Pumping Station Standard Products for use within the SW Project Portfolio

Guidance on the process and options for developing new campervan and motorhome waste disposal facilities, produced in partnership between SEPA, The Highland Council and Scottish Water

Standard advice note and process guidance to the Surface Water Policy

This guide outlines the minimum submission requirements to rule out a surface water outfall to a watercourse surface water sewer within a pre-development enquiry (PDE), and evidence that will be required to accept justifications outlined in our Surface Water Policy.

This document is intended as guide to be used in assessing applications to connect surface water for new developments on brownfield sites to the existing combined sewer network.

This document intends to provide clear guidance for single house customers regarding surface water design and management for domestic extensions

Memorandum of Understanding regarding the provision of surface water drainage from housing developments

Appendix outlining agreement with developers to provide a shared, environmentally-friendly surface water drainage system

Spreadsheet showing Whole Life Cost 25 year Maintenance Profiles

What a misconnection is and what to do if one is discovered

Our policy when dealing with misconnections to the sewer network

This request form commences the process for the transfer of ownership of your sewers to Scottish Water

This request form commences the process for the transfer of ownership of your water mains to Scottish Water

Overview of legal terms in relation to assets that will vest in Scottish Water

The information provided on this Deed and Servitude Proposal Plan will enable Scottish Water to identify its relevant legal requirements

Deed of Servitude and real burden legal docuement

Overview of the key stages of the Facilitation Process for water and waste water assets as of 1st April 2017

This policy applies to the vesting of new developer constructed assets

The RCCs detail the contribution Scottish Water should make towards the costs of providing new or enhancing existing infrastructure

The RCCs detail the contribution Scottish Water should make towards the costs of providing new or enhancing existing infrastructure

Outline of our policy for all developers’ contractors and infrastructure providers when designing developments around existing water pipelines

HAUC C2-C9 Applications explained

General overview of the Customer Portal

Phase 2 overview of the portal

Frequently Asked Questions about ASTRO

Frequently Asked Questions on the Portal

These short videos show an agent how to register their organisation, invite in a colleague and navigate the portal.

These short videos explain the different Role types in the Portal. This goes into more detail about the actions each Role can perform.

This video is a quick how to on transferring applications between Case Managers and End Customers.

These short videos show a previously registered Utility Connection Provider to invite a colleague to the portal and general navigation.