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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Yellow Fire Hydrant

Fire Hydrant Vandalism Can Put Lives at Risk Warning

We're warning of the risks to life and property after recent spate of fire hydrant vandalism

18 July 2025

shore side view of Gladhouse Reservoir with tree on left hand side

Stay Safe Around Reservoirs and Watercourses this Summer

09 July 2025

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Celebrating 40 Years of Dedicated Service: John Marks a Milestone

09 July 2025

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News

Yellow Fire Hydrant

Fire Hydrant Vandalism Can Put Lives at Risk Warning

We're warning of the risks to life and property after recent spate of fire hydrant vandalism

18 July 2025

Aerial view of a vibrant landscape showing a large bright yellow rapeseed field alongside roads with moving vehicles and construction equipment near a developing area. Rolling hills and greenery are visible in the background under a clear sky.

Significant Progress On Peterhead To Ellon Investment

Scottish Water is making rapid progress on its £38million investment project.

19 June 2025

Our Plan to Protect Scotland's World Class Water for Next 25 Years

Our strategic plan aims to ensure water and waste water services remain sustainable, resilient and affordable

25 May 2025

reservoir edge with water tower showing low water line with water tower

Customers Urged to Use Water Efficiently to Help Maintain Normal Supplies

As Scotland has driest start to the year for more than 60 years, we're asking customers to help protect resources

15 May 2025

Children sitting on steps drinking water from Top Up Tap

Top Up Tap at Kilmacolm Library a 'Novel' Idea

Children from Kilmacolm Nursery in Inverclyde recently quenched their thirst for learning at a Scottish Water Top Up Tap located just outside the village’s library

08 April 2025

blue tile with text Industrial Action Latest

Industrial Action - Statement

Scottish Water issues statement to reassure customers as a result of a union ballot on potential strike action

19 February 2025