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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Save Water
  Here are some simple tips and advice to improve water efficiency in your home or business
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Latest In Your Area
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Latest In Your Area

Current Service Updates
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Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
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Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

Scottish Water continues to work with response partners to provide welfare support for residents who are still without power or other essential services

Water Back in Supply Following Storm Arwen

Scottish Water is continuing to support emergency response partners in the most affected areas of the country

02 December 2021

North Third Reservoir

Hundreds Have Their Say On Beauty Spots

01 December 2021

tree blown down by Storm Arwen

IMPACT ON CUSTOMERS - Storm Arwen

28 November 2021

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News

Mark Dickson

BLOG: Building Knowledge and Taking Action - Mark Dickson

Mark Dickson talks about our progress with net zero in our Capital Programme

16 September 2021

Paul Kerr

BLOG: Driving Down Emissions – Paul Kerr

Paul Kerr talks about how we must adopt a ‘mindset change’ to address ‘climate change’

15 September 2021

Gordon Reid

BLOG: Net Zero Routemap Annual Update - Gordon Reid

Gordon Reid talks about the progress we've made and plans for the future when it comes to our Net Zero Routemap

14 September 2021

Simon Parsons

BLOG: Reducing our Contribution - Simon Parsons

Simon Parsons talks about how in a world of uncertainty, we can be certain that climate change should be our priority

13 September 2021

Female employee

BLOG: Stop the Leading Service Sector Bus, Scottish Water Just got on Board - Fiona Templeton

Fiona Templeton talks about our recent customer service achievements

19 February 2021

Scientist Karen Rae

BLOG: Karen Rae - Celebrating Women in Science

On International Women in Science Day, Team Leader Karen Rae tells us about her career path in STEM

11 February 2021