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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
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Water Usage Calculator

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In Your Area
In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
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- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
  Our services for Licensed Providers (LPs)
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
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  Find out about our industry leading procurement process
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News & Views
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  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
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- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

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Featured Articles

Stay Safe Around Reservoirs and Watercourses This Summer

We are urging people to stay safe, behave responsibly and not take risks around watercourses such as reservoirs, rivers, lochs and beaches this summer

05 June 2025

Diggers working on the peatland restoration project at Afton Reservoirs

Afton Reservoir Peatland Project Complete

03 June 2025

A grey road runs down the centre of the image. To the right is orange plastic fencing, and to the left is a yellow piece of heavy plant machinery with trees in the background.

Scottish Water's 'super sewer' project in Perth nearing completion

27 May 2025

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BLOG: Scotland's water: facing the climate challenge together - CEO Alex Plant

CEO Alex Plant shares his thoughts on the impact of climate change and the challenges we face around water resilience, efficiency and environmental performance.

01 August 2024

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