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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
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- Campaigns
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- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
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- Licensed Providers
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- Metering Services
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- Developer Services
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- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
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Help & Resources
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- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
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- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

pills in blister pack with words don't flush medication

World Antibiotics Awareness Week- Never Flush Medication

World Antibiotics Awareness Week reminds us what we can do to help avoid the spread of drug-resistant infections

14 November 2024

left to right Sam Ghibaldan, Chief Executive of Consumer Scotland, Alex Plant, CEO of Scottish Water and David Satti, Interim CEOfor WICS signing memorandum of understanding for water charges

Landmark Agreement on Future Water Investment and Charging

11 November 2024

Scientist in lab coat using a laptop with advanced laboratory equipment in the background.

Celebrating Career Journeys: Susan Lee's Insights for Scottish Careers Week

11 November 2024

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News

Representatives of Scottish Water and Noventa

Noventa Energy Acquires Innovative Heat From Waste Water Assets From Scottish Water Horizons

Noventa Energy (Noventa), a leading provider of decarbonised heating and cooling solutions, has acquired three innovative heat from waste water assets from Scottish Water Horizons

17 October 2024

A pipistrelle bat

Bat Detectives on Patrol at Scotland’s Largest Waste Water Pumping Station

Bat detectives have been called out to see if the elusive creatures are roosting in the rafters of Scotland’s largest waste water pumping station

02 October 2024

Newbridge solar scheme showing some of the wild flowers starting to bloom

Scottish Water Delivers £1.4m Solar Scheme Near Edinburgh

Work is now complete on a £1.4m solar scheme at a site near Edinburgh which is set to save 221 tonnes of carbon a year

01 October 2024

A person wearing a hi-vis jacket and a beanie hat is bending down in the foreground of the picture and grabbing at the peatland beneath his feet. Behind him is more peatland and a blue sky with wispy white clouds.

Innovation and Transformation Keep Net Zero Target on Track

A new report has highlighted the importance of innovation and transformation in keeping Scottish Water's net zero targets on track

27 September 2024

Aerial view of Moffat borehole PV scheme

Green Energy to Power Pumps at Moffat Borehole

A solar scheme in Moffat is now helping power the pumps which provide water to the town’s water treatment works

12 September 2024

Aerial view of the Gowan's Terrace PV scheme in Perth

Green Energy Scheme Delivered in Perth

A Scottish Water site in Perth is now significantly greener, thanks to the installation of an £852,000 solar scheme

04 September 2024