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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
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- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
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- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
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Annual Consultative Meeting

Current Service Updates
Business & Developers
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  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
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Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
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- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

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Celebrating 40 Years of Dedicated Service: John Marks a Milestone

Scottish Water is celebrating a remarkable career milestone as John MacLeod, Senior Project Manager, marks 40 years of service in the water industry

09 July 2025

shore side view of Gladhouse Reservoir with tree on left hand side

Stay Safe Around Reservoirs and Watercourses this Summer

09 July 2025

Temporary Top up Taps, seen here at the Royal Highland Show, will be installed at key venues in Orkney to keep athletes, coaches and supporters hydrated during the Island Games

Orkney's Water Set to Hydrate Island Games

01 July 2025

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News

Our Plan to Protect Scotland's World Class Water for Next 25 Years

Our strategic plan aims to ensure water and waste water services remain sustainable, resilient and affordable

25 May 2025

Members of the Climate Ready Infrastructure Scotland Forum gathered to sign a landmark climate resilience agreement

Scotland's Infrastructure Leaders Unite in Landmark Climate Resilience Agreement

Scottish Water is one of 20 organisations joining forces to protect Scotland's critical infrastructure from the impact of climate change

09 May 2025

Scottish Water's General Manager Gordon Reid and Delivery Manager Ian Watt with BSI certificate

Setting the Standard in Carbon Reduction

Our work on investment in carbon reduction has been recognised by the British Standards Institution

21 February 2025

Strategy

Scottish Water staff member talking to the public

Time to Rethink Our Relationship with Water

Our new Draft Long Term Strategy Consultation is asking everyone to consider how they use water in the face of growing challenges

03 February 2025

front cover of interim Performance and Prospects Annual Report and Accounts for December 2024 showing a woman talking to a small toddler in a baby bath

Interim Report: More Sustainable and Cost Effective Solutions are Key

Interim financial report highlights we're delivering more more sustainable and cost effective solutions for our customers

18 December 2024

Cabinet Secretary Gillian Martin and Professor Simon Parsons hold an Event Duration Monitor at Water of Leith, Stockbridge, Edinburgh

Scottish Water Installs 1000 New Sewer Monitors

Communities will be able to access overflow data via new interactive map

10 December 2024