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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
- Byelaws and Trade Effluent
  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
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- Developer Services
  Access our Readiness Indicator and submit/track applications to connect to our network
- Development Centres
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  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
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Careers

News & Views
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Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

Featured Articles

The River Tay flowing through the historic centre of Perth

Key section of Perth’s ‘Super-Sewer’ Pipework Complete

THE majority of Scottish Water’s super sewer upgrade on Tay Street has been completed, with a section of the road set to reopen to traffic next month.

09 May 2024

Sarah and Elle at the top of West Kip in the Pentlands

Elle and Sarah’s Munro Challenge inspired by sibling rivalry

08 May 2024

examples of water butt planters installed on properties

Early Signs Prestwick Pilot Set To Be Stunning Success

07 May 2024

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News

Sample bottle being delivered to a customer

Kyle Residents Invited to Find Out More About Lead Pipe Replacement Project

Scottish Water is inviting residents in Kyle of Lochalsh to find out more about an on-going project to identify any remaining lead pipes in the area served by Kyle Water Treatment Works (WTW)

09 May 2024

A group of people stand with their arms linked, facing towards the camera while standing on grassed area. On the right hand side, a person stands holding a water bottle and fills it under a blue Scottish Water top up tap.

Walk this Way to Scottish Water’s new Top-Up Tap in Ballater

Scottish Water has teamed up with the Ballater Walking Festival to launch its 116th Top-Up Tap.

03 May 2024

Finn Rush (4) refills his water bottle from Glasgow's newest Top Up Tap outside Buchanan Bus Station

One Million Plastic Bottles Saved as Glasgow Embraces Topping Up from the Tap

Glasgow’s growing network of water refill taps has now saved the equivalent of more than one million single-use plastic bottles, since Scottish Water installed the city’s first Top Up Tap in 2018.

30 April 2024

Scottish Water Welcomes UK Plastic Wet Wipe Ban

We've led the way against wet wipes containing plastic as the UK Government announces a ban

22 April 2024

Learn to Swim teacher Lucy McCluskey gives Amanuel Akalu a lesson in the pool

It's Never Too Late to Learn to Swim

New Learn to Swim campaign is urging adults who can't swim to sign up for lessons

22 April 2024